Welcome to Go Happy Farms (https://gohappyfarm.com/), Website Returns Policy! Seller Policy! Buyer Policy!

Welcome to Go Happy Farms (https://gohappyfarm.com/)
Website Returns Policy | Seller Policy | Buyer Policy

Returns Policy:

Returns are handled according to the seller’s terms. Buyers should contact the seller first to resolve any dispute. Sellers must ensure that orders are:

– Fulfilled as described

– Packaged safely

– Shipped within the stated handling time

If a resolution cannot be reached between the buyer and seller within the stated timelines, Go Happy Farms Support may step in to mediate based on the evidence provided by both parties.

Returns Policy

General principles

Return Requirements for Buyers:

– Buyers must contact the seller first via the order page within the return window.

– Returns must be requested for a valid reason, such as:

– Item not as described

– Damaged on arrival

– Missing items

– Wrong item received

– Defective product

–Evidence is required: clear photos or videos of the item, packaging, shipping label, and any defects.

– Items must be returned in the condition received, including all tags, accessories, and original packaging, unless the item was received damaged.

Return windows by item type

– Perishable / temperature-sensitive goods (fresh produce, meat, dairy, live plants): Issues must be reported within 24 hours of delivery. Return or refund eligibility depends on timely reporting and proof of the item’s condition at delivery.

– Non-perishable goods (equipment, tools, packaged dry goods): Buyers have 7 days from delivery to request a return.

– Custom or made-to-order items: Return eligibility depends on the seller’s listing. However, items that are defective or not as described remain eligible for return.

Who pays return shipping

– The seller pays return shipping if the item is not as described, damaged on arrival, wrong item, or defective.

– The buyer pays return shipping for change-of-mind returns, and only if the seller’s listing explicitly allows such returns.

– If responsibility is unclear, Go Happy Farms may split the return costs based on the evidence provided

Refunds

– Refunds are issued after the seller receives and inspects the returned item, or after mediated approval if a return is not required.

Refunds are processed to the original payment method.

– Processing time: typically 5–10 business days after approval (bank processing times may vary).

– Partial refunds may apply if items are missing parts, show signs of use, or are damaged after delivery.

Items not eligible for return

– Perishable goods reported after 24 hours from delivery.

– Items clearly marked as “Final Sale” or “Non-Returnable”, where permitted by law and properly disclosed.

– Items damaged due to improper use, storage, or installation by the buyer.

Lost or damaged in transit

– If tracking shows an item is lost or arrives damaged, the seller must assist with the carrier claim and provide a replacement or refund as appropriate.

– Buyers must provide photos of the damaged packaging and item within 24 hours of delivery for perishables or within 3 days for non-perishable items.

Seller Policy

Listings and Product Quality

– Do not list prohibited items or misrepresent product origin, quality, or condition.

– Provide accurate titles, descriptions, photos, quantities, grades, weights, and any certification or expiry details.

– Clearly state handling times, shipping methods, return terms, and any restocking fees (where permitted by law).

Order fulfillment

 – Ship orders within the stated handling time and upload valid tracking information.

– Use appropriate packaging for each product (for example, cold-chain packaging for perishables) to maintain quality through delivery.

– Communicate promptly about any delays or stock issues and offer alternatives or refunds where necessary.

Returns and disputes

– Acknowledge buyer messages within 24–48 hours.

– Propose a resolution within 3 business days of receiving a buyer complaint.

– Approve valid returns, provide return labels when responsible, and process refunds within 2 business days of receiving the returned item.

– Maintain clear records and evidence to support your position in the event of mediation.

Fees and compliance

– Any restocking fee must be reasonable, clearly disclosed in the listing, and not applied to returns resulting from seller error.

– Sellers must comply with applicable Nigerian laws and regulations, including those related to food safety, labeling, and commerce.

– Repeated policy violations may lead to listing removal, account restrictions, or suspension.

Buyer Policy

Before You Buy

– Review the listing details, including return terms, shipping timeline, and seller ratings.

– For perishables, ensure you or your recipient can receive the delivery on the expected date and time.

After delivery

– Inspect the package immediately upon arrival.

– Report any issues to the seller through the order page:

• Perishables: within 24 hours, with photos/videos.
• Non-perishables: within 3 days to report an issue, and 7 days to request a return.

– Do not discard packaging until the issue is resolved, as photos of labels and packaging are often required.

Change‑of‑mind

 -Only allowed if the seller’s listing permits it.

– The buyer covers return shipping.

– Items must be unused and returned in their original packaging..

Communication and conduct

Buyer Responsibilities

– Be respectful and provide clear, timely information.

– Submitting false claims or abusing the returns process may result in account action.

Dispute Resolution Flow

1) The buyer contacts the seller via the order page within the applicable window and provides evidence.

2) The seller responds within 24–48 hours and offers a resolution (replacement, refund, return label, or partial refund).

3) If the issue is not resolved within 3 business days, either party may request Go Happy Farms mediation.

4) Go Happy Farms reviews the evidence and platform data, then issues a final decision, which both parties must comply with.

Cancellations

– Buyers may request order cancellation before the order ships; approval depends on the seller’s handling status.

– If the seller cannot fulfill an order on time, they must cancel the order and issue a full refund promptly.

Contact

Email: support@gohappyfarm.com

WhatsApp: +234-913-785-2590

Address: 2 Ontoye Kurere Village, Awowo Bus Stop, via Abeokuta Road, Ogun State, Nigeria

Note

These policies work alongside any listing-specific terms and applicable laws. In case of a conflict, applicable law and platform-wide rules take precedence.