Welcome to Go Happy Farms (https://gohappyfarm.com/), Website Returns Policy! Seller Policy! Buyer Policy!

Return Policy according to Seller terms, Buyer should communicate with seller first to resolve any dispute first, then. Seller should ensure orders are fulfilled as described, packaged safely, and shipped within the stated handling time. If a resolution cannot be reached between Buyer and Seller within the stated timelines below, Go Happy Farms Support may step in to mediate based on evidence provided by both parties.

Returns Policy

General principles

 – Buyers must contact the Seller first via the order page within the return window.

 – Returns must be requested for a valid reason (item not as described, damaged on arrival, missing items, wrong item received, defective).

 – Evidence is required: clear photos/videos of the item, packaging, shipping label, and any defects.

 – Items must be returned in the condition received, with all tags, accessories, and original packaging unless the item was received damaged.

Return windows by item type

 – Perishable/temperature‑sensitive goods (fresh produce, meat, dairy, live plants): report issues within 24 hours of delivery; return/refund eligibility is based on timely reporting and proof of condition on delivery.

 – Non‑perishable goods (equipment, tools, packaged dry goods): 7 days from delivery to request a return.

 – Custom/made‑to‑order items: return eligibility depends on the Seller’s listing; defects or not‑as‑described items remain eligible.

Who pays return shipping

 – Seller pays if the item is not as described, damaged on arrival, wrong item, or defective.

 – Buyer pays for change‑of‑mind returns (only if the Seller’s listing explicitly allows change‑of‑mind returns).

 – If responsibility is unclear, Go Happy Farms may split costs based on evidence.

Refunds

 – Refunds are issued after the Seller receives and inspects the returned item, or after mediated approval if a return is not required.

 – Refund method: back to the original payment method.

 – Processing time: typically 5–10 business days after approval (bank processing may vary).

 – Partial refunds may apply for missing parts, used items, or damage caused after delivery.

Items not eligible for return

 – Perishables reported after 24 hours from delivery.

 – Items listed as “Final Sale” or “Non‑returnable” where allowed by law and clearly disclosed.

 – Items damaged by improper use, storage, or installation by the Buyer.

Lost or damaged in transit

 – If tracking shows lost or item arrives damaged, Seller must assist with carrier claim and provide replacement or refund.

 – Buyer must provide photos of damaged packaging and item within 24 hours of delivery for perishables or 3 days for non‑perishables.

Seller Policy

– Listings and product quality

 – Provide accurate titles, descriptions, photos, quantities, grades, weights, and any certification/expiry details.

 – Clearly state handling times, shipping methods, return terms, and any restocking fees (where lawful).

 – Do not list prohibited items or misrepresent product origin, quality, or condition.

Order fulfillment

 – Ship within the stated handling time and upload valid tracking.

 – Use packaging appropriate for the product (e.g., cold chain for perishables) to maintain quality until delivery.

 – Communicate promptly about delays or stock issues and offer alternatives or refunds where needed.

Returns and disputes

 – Acknowledge Buyer messages within 24–48 hours.

 – Propose a resolution within 3 business days of a buyer complaint.

 – Approve valid returns, provide return labels when responsible, and process refunds within 2 business days of receiving the return.

 – Keep clear records and evidence to support your position in case of mediation.

Fees and compliance

 – Any restocking fee must be reasonable, disclosed in the listing, and not applied to returns caused by Seller error.

 – Comply with applicable Nigerian laws and regulations for food safety, labeling, and commerce.

 – Repeated policy violations may result in listing removal, account limits, or suspension.

Buyer Policy

– Before you buy

 – Review the listing details, return terms, shipping timeline, and Seller ratings.

 – For perishables, ensure you or your recipient can receive the delivery on the expected date/time.

After delivery

 – Inspect the package immediately on arrival.

 – Report any issues to the Seller through the order page:

  – Perishables: within 24 hours, with photos/videos.

  – Non‑perishables: within 3 days to report, and 7 days to request a return.

 – Do not discard packaging until the issue is resolved, as photos of labels and packing are often required.

Change‑of‑mind

 – Only allowed if the Seller’s listing permits it; Buyer covers return shipping and must return items unused and in original packaging.

Communication and conduct

 – Be respectful and provide clear, timely information.

 – Sharing false claims or abusing returns may lead to account action.

Dispute Resolution Flow

1) Buyer contacts Seller via the order page within the applicable window and provides evidence.

2) Seller responds within 24–48 hours and offers a resolution (replacement, refund, return label, partial refund).

3) If not resolved within 3 business days, either party may request Go Happy Farms mediation.

4) Go Happy Farms reviews evidence and platform data and issues a final decision; parties must comply with the outcome.

Cancellations

– Buyer may request cancellation before the order ships; approval depends on Seller’s handling status.

– If the Seller cannot fulfill an order on time, they must cancel and issue a full refund promptly.

Contact

Support: support@gohappyfarm.com

WhatsApp: +234-913-785-2590

Address: 2 Ontoye Kurere Village, Awowo Bus Stop, via Abeokuta Road, Ogun State, Nigeria

Note

These policies work alongside any listing‑specific terms and applicable laws. Where there is a conflict, applicable law and platform‑wide rules prevail.